Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with LumaNest™. We are committed to delivering your order quickly and efficiently, no matter where you are in the world.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you using the email address provided at checkout.

Shipping Locations

LumaNest™ proudly ships worldwide. We deliver to customers in most countries and regions across the globe.

Please note that shipping availability may be limited for certain remote locations or countries due to local carrier restrictions or applicable laws and regulations.

Shipping Times

After your order has been processed, estimated delivery time is:

• Standard Shipping: 5–12 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, severe weather, carrier delays, holidays, high shipping volumes, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any applicable customs duties, import taxes, or local fees imposed by your country's customs authority are the responsibility of the customer unless otherwise stated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become available after your package has been shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your shipping address, please contact us as soon as possible through our Contact Us page. While we will do our best to accommodate changes before your order is processed, we cannot guarantee modifications once fulfillment has begun.

LumaNest™ is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is delayed, marked as delivered but cannot be located, or appears lost, we recommend first checking with household members, neighbors, your local delivery office, or building management.

If you still require assistance, please contact us through our Contact Us page, and our support team will be happy to help investigate your shipment and determine the best available resolution.

Questions

If you have any questions regarding shipping or your order, please contact us through our Contact Us page. We're always happy to help.